Terms & Conditions
Intellectual property rights
– All elements making up the skeleton of the site (photos, images, logos, Flash® animations, model elements, etc.), as well as technological elements (software creations, administration back-office, services offered, etc.) are protected by copyright and are the exclusive property of their respective authors, except in the limited cases of complete or partial transfer of rights.
– The contents of the site (texts, articles, etc.) are the exclusive property of their authors and may not be reproduced or used without their agreement. Machines-3D only authorizes the reproduction of extracts from its articles via the RSS feeds present on its sites. In accordance with the provisions of article L. 122-4 of the French Intellectual Property Code, any reproduction of all or part of the site’s content is prohibited, regardless of form (reproduction, nesting, distribution, inline linking and framing techniques, etc.). Direct links to downloadable files (in any format) on our site are also prohibited.
If you wish to establish a link to our site, please contact us before setting up the link to our site or its content.
– Texts from external sources have been reproduced with the implicit or explicit agreement of their respective authors. In this respect, mention is made on the site of the respective sources and authors.
Status of Links & Content
External links
The links present on the site (direct links, permalinks, partner links, etc.) redirect the user to sites whose content is the responsibility of the publishers of said sites. Machines 3D can in no way be held responsible for the content of these sites. As we attach particular importance to the legality of the content of the sites to which our links point, we kindly ask you to inform us of any content that may seem illicit on sites to which links have been set up.
Content
The content of the sites published by Machines-3D has been prepared with the utmost care. They do not contain any illicit or defamatory content. Furthermore, they do not present any character that could be considered as “misleading advertising” within the meaning of articles 121-1 et seq. of the French Consumer Code.
Advertising on our sites
Advertisements may be displayed on our sites. These may come from external sources (third-party affiliation management platforms, Google® ads, etc.) or be managed by our own advertising agency. Machines-3D cannot be held responsible for the “misleading or aggressive” nature of advertisements from external sources.
With regard to advertising managed by Machines-3D, Machines-3D reserves the right not to distribute advertising that is clearly misleading within the meaning of articles 121-1 et seq. of the French Consumer Code.
Data protection
In accordance with CNIL recommendation 2005-284, this website has not been declared as such. However, all current and future data processing operations concerning this site have been or will be declared to the CNIL.
The above-mentioned processing operations comply with NS48 dated 07/06/2005 issued by the Commission Nationale Informatique et Libertés (CNIL). Full details can be found in our “data protection” section.
In accordance with articles 38 and 40 of law 2004-801 of 06/08/2004, you have the right to access, rectify and delete any data concerning you.
This right can be exercised online by sending an e-mail to info@machines-3d.com.
How to exercise your right of access (this right cannot be exercised on site)
Before sending you any personal data, we will ask you to provide us with proof of your identity. If you are unable to prove your identity, we reserve the right to refuse to send you your personal data.
In accordance with decree 2007-451 of 25/03/2007, your request will be processed within a maximum of 2 months, provided it is not abusive. A lump sum not exceeding the cost of reproducing the documents will be invoiced following your request.
Concerning rights of rectification and deletion: the prerequisites are identical to those concerning rights of access.
Privacy and data protection policy
A special section has been dedicated to our data protection and privacy policy. Please consult it on our sites by clicking on “data protection”.
Customer Service
Machines-3D customer service can only be contacted by e-mail at info@machines-3d.com or by telephone on +33 (0)3 62 02 40 40 at the following times: Monday to Friday, 9am to 6pm.
In view of the large number of calls received, requests are classified and processed in order of priority. In the absence of a direct response from us, we will automatically call you back, if the number is not blocked, within a maximum of 48 working hours.
Contact
You can contact us at info@machines-3d.com for all inquiries, and at info@machines-3d.com to exercise your right of access.
Preamble
Privacy policy www.machines-3d.ae
Preamble
This policy sets out how we handle the information we collect about you when you visit our site.
We attach the utmost importance to respecting the privacy and personal data of our users.
We also attach great importance to protecting your privacy and your personal data in the way we create, organize and implement our online and offline activities. In order to maintain maximum protection for the personal data we process, our sites and the entities administering them will comply with the principles set out in :
– The OECD Council Recommendation concerning guidelines governing the protection of privacy and transborder flows of personal data (C(80)58/FINAL).
– European Directive 95/46/EC on the protection of personal data.
– French Data Protection Act 78-17 amended by Act 2004-801 of 06/08/2004 and its implementing decrees.
Site administration
The site you are currently visiting www.machines-3d.ae is administered from our headquarters in France.
Link Status
The specific practices described in this privacy policy statement apply only to the aforementioned website. External links from other bodies/entities related to Machines-3D may be present on our sites, for editorial, partnership, advertising, payment purposes….. Please note that we are not responsible for the privacy policies or the content of external sites.
As such, we recommend that you examine the privacy policy statements of other bodies/entities when visiting their website(s). Nevertheless, we try to do our utmost to study the content of our partners’ and advertisers’ sites prior to any collaboration.
Specifications on use and data collection (automatically logged information)
You can visit our website without disclosing any personal information. However, some of the services you use require the collection and storage of certain automatically recognized data. This data is collected by means of cookies, which are designed to improve our services and may also be used to compile statistics. A cookie is a piece of data sent to your browser from a website and stored on your hard disk.
Cookies are present in the private areas of our sites (if the user registers there); they are used to save the visitor’s password so that he or she does not have to re-enter it on each new visit. These cookies may include the following information:
– IP address
– Certain categories requested during registration: Nickname, Last name, First name, Email address, Date of birth……………
– If the user has ticked the “Remember username and password” box, these two elements are encoded and added to the cookie.
– If a user who has registered in one of our private areas returns to the site without identifying himself, the elements recorded in the “cookie” enable him to be recognized (unless he has manually deleted the cookies, in which case the server will automatically generate a new cookie).
Please note that you can prevent cookies from being saved by configuring your browser. To find out how to do this, please consult your browser’s help section.
Collection and use of voluntary data
It is not necessary to register on our site. You can visit our site even if you do not wish to register or provide personal information, but in this case you will not be able to buy online, receive e-mail newsletters or contact us electronically. We respect your wishes, and will never collect personal data about you without your explicit consent.
If we collect data that you communicate to us when creating your private areas, in the context of orders, surveys, competitions or other forms, as well as in e-mails that you send to us, we may extract anonymous items of information and combine them with others.
This information, which can only be used and analyzed in aggregate form, enables us to better understand certain trends and usage patterns. It is never processed individually. If you do not wish your transaction information to be used in this way, you can either deactivate your cookies or stop registration at the request level.
All data processing concerning our customers and prospects using our website complies with Simplified Standard N°48 of 07/06/2005 issued by the CNIL. For details of these processes (recipients, purposes, retention periods, data processed), please click here.
These data processing operations have been implemented by our data processing manager, whose contact details can be found in the “legal information” section.
Data protection for minors
The use of our site is reserved for adults. Any collection of data from minors must be notified to their parents, who have the right to object to any processing of said data.
However, any adult holding parental authority may, under his or her own responsibility, propose the use of our site and associated services to his or her minor child.
Visitor's freedom of choice
We collect personal data if it is provided voluntarily when you use our services. You can choose to create a private space on our sites, to receive promotional mailings or marketing information from us or our partners by selecting the desired options at the time of your registration.
All our registrations respect the principle of Active Opt-In or Double Opt-In and always require a voluntary action on your part. If you choose to register or place an order, the information you provide will be accessible to the staff of our entities, as well as to authorized third parties who will use it for event management purposes.
If you no longer wish to receive promotional or marketing information from us or our partners, simply let us know by e-mail as mentioned in the “legal information” section or by using the unsubscribe link provided at the bottom of each newsletter.
We also provide you with several ways of contacting us in order to exercise your rights or express your wish to transmit personal data to us (for example, non-exhaustive list):
– By ticking a box at the point on your site where data is collected (active opt-in)
– By confirming a voluntary action by e-mail (double Opt-In)
– By placing an order in accordance with the provisions of the French Data Protection Act (LCEN)
– By sending an e-mail
– By sending a letter
– By dialing a telephone number
Confidentiality and security
Our concern is to preserve the quality and integrity of your personal information. The technologies and security policies applied by us and our technical service providers enable us to protect our users’ personal data against unauthorized access, improper use, alteration, malicious or accidental destruction or involuntary loss.
We are constantly improving our security procedures in line with technological developments, in order to maintain the highest possible level of protection. On our site, the transmission of the following personal data is secured using various protocols guaranteeing the highest degree of protection in line with the existing technology and the category of personal data transmitted:
Category 1: primary personal data (name, email, contact details….)
Category 2: other personal profile data (description, hobbies, tastes….)
Category 3: identifiers (credit card number, private space identifiers….)
All our employees, subcontractors and authorized third parties who have access to data or are involved in its processing are required to respect the confidentiality of the personal data of our visitors, customers and prospects. We guarantee that your personal data will not be communicated to institutions or government authorities, except in cases provided for by law or regulation.
Self-evaluation
In order to maintain the highest level of protection for the personal data we hold on our visitors, customers and prospects, we regularly undergo a self-assessment. This self-assessment is carried out by the data controller and covers both technical and organizational measures.
It also covers the regular relations we maintain with our subcontractors, partners and authorized third parties with regard to their data protection policies.
Right of access, rectification and deletion
In accordance with Articles 38 et seq. of the French Data Protection Act 78-17 as amended, you have the right to access, rectify and delete any data concerning you.
Concerning the right of access :
Before sending you any personal data, we will ask you to provide us with proof of your identity.
If you are unable to prove your identity, we reserve the right to refuse to send you your personal data.
We endeavor to respond to such requests within a reasonable time.
With regard to rights of rectification and deletion :
the preconditions are identical to those for the right of access.
Notification of changes
The creation of new services on our sites may necessitate modifications to this declaration of data protection policy. In such cases, we will notify these changes in this section. We will also notify the CNIL (French Data Protection Authority) of any such changes.
Contact
If you have any questions about our data protection policy, please contact us using one of the methods provided in our “Legal information” section.
Terms and conditions of www.machines-3d.ae
Preamble
You are currently connected to one of the sites managed by Machines-3D SAS. The purpose of this document is to inform you of its general terms and conditions of online sale (Contractual Conditions).
You must read the following provisions carefully, as they constitute an electronic contract establishing the general terms and conditions of sale of the machines-3d.com e-shop.
The “Double-click” you make after filling in your order form constitutes validation of the latter and will constitute irrevocable acceptance of these Contractual Conditions once your order has been validated.
Consequently, you can only order products and/or services if you accept all the conditions set out below.
The Internet user (a natural person with the capacity to contract) and Machines-3d are hereinafter referred to as “the parties”, and individually as “the party”.
Definitions
In this contract, each of the expressions mentioned below shall have the meaning of its definition, namely:
– the company”: Machines-3D SAS
– distance contract”: any contract concerning the ordering of products and/or services concluded between the company (*) and a customer (*) within the framework of a distance sales or service system organized by the company (*) which, for this contract, uses exclusively the Internet network until the conclusion of the contract, including the conclusion of the contract itself.
– customer”: any natural person who, in the present contract, acts in a private capacity or as a representative of a legal entity and who has the right to contract.
– order form”: document indicating the characteristics of the products ordered by the customer (*), which must be signed by the customer by ‘double-clicking’ (*) in order to be binding.
– order”: act by which the customer undertakes to purchase products and/or services and the company (*) to deliver and/or supply them.
– product”: goods sold or services provided by the company.
– double click”: reiteration of the validation of the Order Form by the customer. An order form filled in and validated a first time is never taken into account without the customer’s confirmation. This confirmation may take the form of a checkbox indicating acceptance of the Contractual Conditions, or an order confirmation message.
Company
Our website (www.machines-3d.com) is managed by Machines-3D.
– Machines 3D
– SAS
– Capital : 97 600 euros
– Intracommunity VAT number: FR03800096737
– Address: La Citadelle des Savoir-Faire, 83 Rue des Mines Innovantes 59860 Bruay-sur-l’Escaut – FRANCE
– Mail address: info@machines-3d.com
Subject
The present contract is an electronic distance selling contract whose purpose is to define the rights and obligations of the parties in the context of the sale of products offered by Machines-3D. In this sense, it complies with current French regulations, namely :
– Law 2004-575 on confidence in the digital economy.
– Law 2008-3 of January 3, 2008 for the development of competition in the service of consumers.
– Recommendation n°07-02 of the Commission des clauses abusives, relating to contracts for the sale of movable property concluded over the Internet.
It also complies with OECD recommendations on e-commerce.
Protection of minors
Our company attaches particular importance to the protection of minors in the context of its online business activities. Although minors may act alone in cases where the law or custom authorizes them to act alone (art. 389-3 of the French Civil Code), and this in particular for low-value purchases, we consider it essential to try by all means to verify that the customer has the power to contract.
To this end, we may ask any customer placing an order on our site to provide proof of their capacity to enter into a contract, in compliance with the requirements of the amended Law 78-17.
In the event of a purchase being made by a person who does not have the legal capacity to contract, we advise the latter’s legal representatives to rescind (cancel) the sale in accordance with article 1305 of the French Civil Code.
Products
The products offered by Machines-3D are presented on the sites in the French language. Any citizen of the European Community and of countries complying with directive 95/46/CE may not invoke his or her lack of linguistic knowledge as a clause to cancel the contract.
The products offered for direct sale by Machines-3D are those shown on the site www.machines-3d.com, on the day of consultation of the said site by the Internet user, and within the limits of available stocks.
The illustrations presented on the site are a reflection of the products on sale on the site, nuances of color may vary and in particular in the limiting cases inherent in the technical characteristics of the Internet (resolution and colors of the Internet user’s screen….).
Due to the specific nature of the Internet, the company cannot guarantee the availability of all products on its site in real time. In the event of temporary or definitive unavailability of one of the products, the company will inform Internet users by means of its site or by sending an e-mail to a valid e-mail address provided by the customer. The company will then offer to replace the product ordered by an equivalent product (quality and price), or a credit note, or to exercise your right of rescission (cancellation of your order).
Prices
Product prices may be modified at any time by the company, with the exception of any sale of a product concluded for the price displayed on www.machines-3d.com.
In the event of an obvious typographical error, leading to the display of a “low price”, the sale may be cancelled, as mentioned in the “Order Fulfilment” article.
Prices are quoted in Euros (€), inclusive of VAT, and include order processing costs.
Delivery charges are at the customer’s expense, unless otherwise stipulated during the order process. The different delivery options (with their prices) are presented during the order process and specified in the order summary.
Payment of the full price must be made at the latest on delivery of the products, unless otherwise specified during the ordering process and mentioned on the invoice.
In the event of delivery of products outside France, customs taxes and formalities are the sole responsibility of the Customer, unless otherwise specified. In this case, the Customer undertakes to check whether the products ordered can be imported into the territory of the country of delivery.
Order and payment
Any order form signed by the Customer by “double-clicking” constitutes irrevocable acceptance which can only be challenged in the cases exhaustively provided for in the present contract in the articles “Right of withdrawal” and “Execution of the order”. Any agreement to a quotation sent by e-mail to the customer, and returned to Machines-3D with explicit agreement, also constitutes irrevocable acceptance.
The order process complies with the provisions of article 1369-5 of the French Civil Code.
– Any Internet user wishing to validate his order must identify himself by filling in the appropriate form provided on www.machines-3d.com. This identification is carried out in strict compliance with the French Data Protection Act 78-17, as amended.
– After checking the contents of the order, as well as the total cost of the order (products ordered, shipping costs, eco-participation, optional extras), and correcting any errors, the Internet user will confirm the order definitively. This confirmation will be considered as the conclusion of the contract.
– Contractual information will be the subject of a confirmation e-mail sent to the customer at the latest at the end of the withdrawal period, subject to the customer providing a valid e-mail address that is not subject to any restrictions on use (e.g. a business e-mail address).
In this case, the company cannot be held responsible for sending contractual and/or advertising information to a restricted e-mail address.
To pay for his order, the Customer has the choice of all the methods of payment referred to in the order process and presented on the company’s website. The customer guarantees the company that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the order.
In the case of payment by credit card, he/she must provide his/her credit card number, depending on the type of card, its expiry date and the cryptogram number (3-digit number on the back of the credit card).
OGONE or CIC MONETICO guarantee that the payment is secured by S.S.L. (Secure Socket Layer) encryption, so as to protect all data linked to the means of payment as effectively as possible.The company guarantees that the encryption methods and services used to secure transactions have been authorized or declared in accordance with current legislation.
In case of payment by card, the provisions relating to fraudulent use of the means of payment set out in the agreements concluded between the Customer and the card issuer and between the company and its banking establishments apply, in accordance with article 132-4 of the French Monetary and Financial Code.
If the only method of payment is by credit card, the order is definitively validated upon full payment (unless otherwise stipulated).
Delivery
Delivery time
The company guarantees that deliveries will be made in accordance with the conditions guaranteed by the carriers (except in cases of force majeure as defined by case law), and indicated on the www.machines-3d.com website, or during the order process.
In the event of late delivery, please inform the company by contacting customer service or by sending an e-mail to info@machines-3d.com. If the delay is more than 7 days after the delivery date specified in the order process, you may cancel the order, in accordance with the procedure described in the “Right of cancellation” article.
Once your order has been taken over by UPS, it will be delivered to your home within a maximum of 48 hours, before 1:00 pm the following day in Metropolitan France and Belgium (working days for deliveries in Metropolitan France, Corsica and Monaco), subject to delivery deadlines.
If you are absent or unable to collect your parcel (no janitor, etc.), your delivery driver will leave a calling card giving the date and address of the office where you can collect your parcel on presentation of proof of identity, or will reschedule a delivery.
IMPORTANT:
You have 15 days from the date shown on the delivery notice to collect your parcel. After this period, the parcel will automatically be returned to the sender.
You can consult all the conditions relating to the UPS service by clicking here.
Incomplete or non-conforming delivery (due to the transporter)
It is possible that the parcel is damaged or that its contents have been partially or totally stolen.
If you notice such an error, please mention it on the carrier’s delivery note and refuse the product by sending it back to us with a 170 “spoliation report”. Should you become aware of such an error after the carrier’s departure, please notify us by e-mail at info@machines-3d.com or by telephone within a maximum of 72 working hours following receipt of the order.
In accordance with article 133-3 of the French Commercial Code, please send your justified complaint by registered letter to the carrier within 3 days (not including public holidays).
Incomplete or non-conforming delivery (due to the company)
Despite the care taken in the preparation of orders, a product may be missing or an error may have occurred during preparation.
If you notice such an error, please notify us as soon as possible, and if possible within 72 working hours of receipt of the order. This can be done by e-mail to info@machines-3d.com or by telephone.
Lost parcels
If a parcel is lost by one of our transport service providers, please inform us as soon as possible.
The company will make inquiries with the relevant departments.
Right of withdrawal
Machines-3D is a site reserved for professionals and resellers in its network who are familiar with the technical products offered by Machines-3D, although it is sometimes used by individual consumers.
All individual consumers (and only individual consumers) in Europe have the right to withdraw from an online order (e-commerce), free of charge and without having to give reasons. This right must be exercised within 14 days of delivery of the goods or conclusion of a service contract. In accordance with the law, Machines-3D is not obliged to allow the exercise of this right in the case of sales to another company (BtoB), or in 14 strictly defined cases. These 14 exceptions are included in the “Market practices and consumer protection” section of the new Belgian economic law code (law of December 21, 2013, in force since May 31, 2014). They are identical to those set out in European Directive 2011/83/EU, except for the 14th, which has been added.
To facilitate the processing of his return, the customer may contact the company by email in order to obtain a return number before reshipment. This condition in no way cancels the right of withdrawal. The cost of return shipment shall be borne entirely by the customer. Products must be returned complete, in a condition suitable for remarketing. It is also imperative that the products are returned in their original packaging, in a way that provides the same shipping guarantees as those defined for the initial shipment of the products.
You are reminded that this right of withdrawal cannot be exercised for personalized products.
For the French market, Article L. 121-21 of the French Consumer Code applies only to consumers and is therefore not applicable to most transactions made on our site. Please contact us if you have any doubts about your eligibility before placing an order.
The Hamon law (March 17, 2014) also specifies that
Art. Préliminaire du Code de la Consommation: “For the purposes of this code, a consumer is any natural person who acts for purposes that do not fall within the scope of his or her commercial, industrial, craft or liberal activity.”
Right of rescission
In accordance with article L. 121-20-3 of the French Consumer Code, we will inform you of the maximum delivery date when you place your order. If this delivery date is exceeded by 7 working days (except in the case of force majeure as defined by law), you will have the right to cancel your order by registered letter with acknowledgement of receipt within 60 days of the initial delivery date. In this case, we will reimburse all sums paid (excluding any return costs) within a maximum of 30 days following receipt of your registered letter.
Order excecution
The company reserves the right to refuse an order for a “legitimate reason” (as defined by jurisprudence), and in particular (without this list being limitative) in the event of unavailability of the product, impossibility of executing the service, abusive request by the customer, presumption of impossibility for the customer to contract, or manifest intention on the part of the customer to harm the company.
The company also reserves the right to refuse the order in the event of an obvious typographical error leading to the display of a “low price” at the time the customer places the order. In the event of a difference of interpretation between “low price” and “low price”, concerning the price displayed on the website at the time of the customer’s order, the customer may request the intervention of a third party, as provided for in the article “Applicable law”.
The order will be executed at the latest within a period not exceeding 7 days from the expected delivery date of the product or service mentioned at the time of the order, subject to its acceptance by the company.
Please contact us for deadlines concerning different types of service (personalization, etc.).
An invoice will automatically be sent to the customer when the order is placed. This will be sent to the e-mail address indicated by the customer when placing the order, unless otherwise specified by the customer.
Warranty
Contractual warranty
The customer benefits from a contractual warranty on products supplied by the company. This guarantee is displayed on www.machines-3d.com and its duration varies according to the category of products ordered.
Additional warranty services may be offered depending on the products ordered. Their scope and pricing will be specified during the ordering process.
Legal warranty for private individuals for non-professional use
In accordance with articles L 211-4 et seq. of the French Consumer Code, as well as articles 1641 and 1648 of the French Civil Code, the Internet user also benefits from a guarantee allowing him/her to return defective products.
– Article L211-4 of the French Consumer Code
The seller is bound to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery.
He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when the latter has been made his responsibility by the contract or has been carried out under his responsibility.
– Article L211-5 of the French Consumer Code
To conform to the contract, the goods must :
1º Be fit for the use normally expected of similar goods and, where applicable :
– correspond to the description given by the seller and possess the qualities that the seller has presented to the buyer in the form of a sample or model;
– have the qualities that a purchaser may legitimately expect, having regard to public statements made by the seller, the producer or his representative, particularly in advertising or labelling;
2º Or present the characteristics defined by mutual agreement between the parties, or be suitable for any special use sought by the buyer, brought to the attention of the seller and accepted by the latter.
– Article L211-12 of the French Consumer Code
Any action resulting from a lack of conformity must be brought within two years of delivery of the goods.
– Article 1641 of the French Civil Code
The seller is liable for any hidden defects in the item sold which render it unsuitable for its intended use, or which impair this use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.
– Article 1648 al 1er code civil
The action resulting from redhibitory defects must be brought by the purchaser within two years of discovery of the defect.
Liability
Machines-3D is responsible for the proper execution of the obligations resulting from the contract concluded at a distance, whether these obligations are to be executed by itself or by subcontractors, without prejudice to its right of recourse against the latter.
Machines-3D shall not be held liable for the non-performance of the contract entered into, following the occurrence of an event of force majeure (as defined by law) and in particular in the event of a total or partial strike of postal services, carriers, and disasters caused by flood or fire. This limitation of liability also applies in the event of non-performance of the contract due to the unforeseeable and insurmountable fault of a third party unrelated to the supply of the services provided. With regard to products purchased to satisfy professional needs, Machines-3D shall not be held liable for any indirect damage, operating loss, loss of profit, damage or expenses which may arise from the present contract.
The choice and purchase of a product or service are the sole responsibility of the customer. The total or partial impossibility of using the products, notably due to incompatibility of equipment, cannot give rise to any compensation, reimbursement or liability on the part of Machines-3D, except in the case of a proven hidden defect, non-conformity, defect or exercise of the right of withdrawal.
Legal warranty for professional use
Legal warranty for new equipment: MACHINES-3D warrants the Equipment against any latent defect, which is defined as a defect that renders the Equipment unfit for its intended use and that could not have been detected by the Customer prior to its use. MACHINES-3D will only be obliged to replace the defective material free of charge, without the Customer being able to claim damages for any reason whatsoever.
The warranty only applies to Equipment which has become the property of the Customer (including full payment).This warranty does not cover damage or wear resulting from special, abnormal or non-standard adaptation or assembly of the Equipment, unless this has been carried out by MACHINES-3D.The Customer is informed that he has a period of 1 year from the discovery of the latent defect to take legal action in accordance with Article 2254 of the French Civil Code.Any defect must be notified to MACHINES-3D by registered letter with acknowledgement of receipt within 15 working days of its discovery.MACHINES-3D cannot be held responsible for indirect and/or immaterial damages resulting from such defects.
Spare parts and/or service guarantee: MACHINES-3D’s intervention is guaranteed for three months from the end of the work carried out.
Parts are deemed to have been used by customers within 14 days of delivery at the latest.In any event, the Spare Parts warranty automatically ceases at the end of the 14 days following delivery.
No complaint concerning the content or quality of the spare parts delivered will be taken into account beyond 14 days of the initial delivery.Within the 14-day warranty period from the date of initial delivery, the Service Provider shall only be obliged to replace defective parts free of charge, without the customer being entitled to claim damages for any reason whatsoever, including loss of profit.The Customer and MACHINES-3D being professionals, the warranty only covers a manufacturing defect in the part rendering it unfit for its intended use and not likely to be detected by the Customer prior to its use.The Customer being a professional, he is deemed to have received all technical information relating to the said Spare Parts.
In this respect, MACHINES-3D does not cover damage or wear resulting from adaptation or special assembly, abnormal or otherwise, of the Equipment or Spare Parts, unless this has been carried out under its responsibility by its own technicians.
In this respect, MACHINES-3D does not cover damage or wear resulting from adaptation or special assembly, whether abnormal or not, of Equipment or Spare Parts, unless this has been carried out under its responsibility by its own technicians.
Used equipment warranty: Used equipment is sold to professional purchasers who acquire the equipment as is, with full knowledge of the facts. Consequently, MACHINES-3D makes no warranty of any kind on used equipment (unless expressly agreed in writing). The purchaser assumes full responsibility for his or her purchase, which is not covered by any warranty.
Manufacturer’s warranty (standard – may vary according to supplier – please check directly on their respective websites) :
a) Scope: In the absence of specific provisions, notably a warranty extension, the standard warranty applies to any material and/or manufacturing defect in the Equipment sold.
It covers only original parts and components. In the event that repairs or replacement of parts are carried out on the equipment by the customer (and/or by a third party not authorized by MACHINES-3D) on his or her own initiative, no warranty will be payable. The duration of the warranty is 12 months, unless otherwise stipulated on the order, and covers the cost of parts recognized as defective by the seller, as well as the cost of repair labor and the travel expenses of the technicians directly involved. The warranty begins on the date of receipt of the Equipment. The repair or replacement of parts carried out by MACHINES-3D under the warranty does not extend the warranty period for other components of the Hardware.
b) Terms and conditions: Services resulting from the application of the warranty are normally carried out in MACHINES-3D’s workshops after the Customer has requested the application of the warranty and returned to MACHINES-3D the Equipment deemed defective.
The warranty is granted only after MACHINES-3D has examined the Equipment or parts found to be defective. The choice between repair or replacement under the warranty as well as the methods of carrying out these different operations is the exclusive responsibility of MACHINES-3D. Any Material or part replaced pursuant to these provisions becomes the property of MACHINES-3D. Under no circumstances may the delay in repairing, exchanging or immobilizing the Material or any consequential damage give rise to the payment of any indemnity or damages by MACHINES-3D.
c) Exclusions : The warranty does not cover defects due to fortuitous events or force majeure.
Furthermore, it does not cover normal wear and tear, breakage due to misuse, vandalism, negligence, lack of supervision or maintenance and their consequences. It is excluded for use of the Equipment in conditions that do not comply with the manufacturer’s and/or MACHINES-3D’s recommendations, as stipulated in particular in the manuals given to the Customer or available on MACHINES-3D’s or the Manufacturers’ websites. 3D printer nozzles, Teflon couplers, Feeder (filament drive system) excluding motor, complete hotends and printcores (nozzle, Teflon, coupler, heating cartridge, temperature sensor), bulbs, LEDs, video projector bulbs, lasers, manufacturing trays and, in general, all elements in contact with moving filament, resin, powders, cloth or connectors are not covered by the warranty.
Likewise, printhead maintenance, platen calibration, warping effects or parameter defects are the exclusive responsibility of the customer. Finally, the warranty does not cover the cost of transferring or installing the equipment, unless MACHINES-3D expressly states otherwise. The warranty applies exclusively on Belgian territory or in metropolitan France, unless prior agreement has been obtained from the seller for other countries.
d) Customer’s obligation :For the Equipment, the right to warranty is subject to strict compliance with the maintenance operations, and the intervals at which they must be carried out, as described in the maintenance manuals, on our site or the sites of the Manufacturers.
e) Lapse, loss of warranty: The Vendor is released from all liability and the warranty ceases immediately in the following cases:
For Hardware, spare parts and/or services,
– When the consumables or parameters used do not comply with the manufacturer’s specifications;
– When components or assembled parts are of a source other than the manufacturer’s;
For the Equipment,
– When the Equipment has been modified by a third party or the Customer without MACHINES-3D’s prior agreement.
Eco-Participation
Our website may contain electrical and/or electronic products. In accordance with the Decree of July 20, 2005 on the composition of electrical and electronic equipment and the elimination of waste from such equipment, the company provides you with a specific collection system based on the “1 for 1” principle.
How it works
1 You can drop off your electronic and/or electrical products to an organization that collects them selectively: waste collection center, Emmaüs association, Envie association, etc.
2 The return request must be made when you place your order. The exchange will take place when your new device is delivered.
Personal information
The information requested from the customer is necessary to process the order and may be communicated to the company’s contractual partners (accountants, lawyers….). It may also be transmitted to any competent authority for the settlement of disputes between the company and one of its customers.
The customer may consult our “data protection” section for details of the personal data processing used via the www.machines-3d.com website.
Customers may also exercise their rights of access, rectification and opposition in accordance with the procedures set out in the company’s “Data protection” and “Legal information” sections.
“Double-click” and proof
The “double click” associated with the customer’s authentication and non-repudiation procedure at the time of ordering, and acceptance of the present Contractual Conditions, constitutes validation of the order and conclusion of the contract, in accordance with the provisions of article 1369-5 of the French Civil Code.
Computerized registers, kept on the company’s servers and on the servers of its banking establishments, will be considered as rebuttable presumptions of communications, orders and payments between the parties.
Under no circumstances will the company record telephone conversations between a member of the company and one of its customers or prospects. In the case of subcontracted customer service, the company undertakes to forbid its partner in charge of implementing this service from making such recordings, including in the context of “service improvement”.
Document storage and archiving
Transaction data is archived on a reliable and durable medium, in accordance with article 1348 of the French Civil Code.
It is therefore carried out in compliance with the AFNOR Z 42-013 standard concerning the design and operation of computer systems with a view to ensuring the preservation and integrity of the records stored in these systems.
Entire contract
These general terms and conditions express the entirety of the obligations of the parties.
No general or specific condition communicated by the Customer may be incorporated into these general conditions, except in the case of a prior agreement between the parties prior to the conclusion of the contract.
The fact that the company does not avail itself of a breach by the Customer of any of the obligations referred to herein, shall not be interpreted for the future as a waiver of the obligation in question.
The company reserves the right to adapt or modify the present Contractual Conditions at any time. In the event of modification, the Contractual Conditions in force on the day of the order will be applied to each order. The company will also keep on its servers all time-stamped versions of the Contractual Conditions.
Retention of title
Products delivered to the customer remain the property of the company until the contract has been fulfilled in full. On the other hand, the transfer of risk takes effect upon actual delivery of the products and/or services ordered from the e-shop.
Documents supplied to the customer are governed by the French Intellectual Property Code. They therefore remain the property of the company. It is therefore forbidden to reproduce, transfer or exploit the documents supplied without the company’s consent.
Invalidity - Force majeure - Applicable law and competent court
If for any reason a provision of these terms and conditions should be declared inapplicable, such inapplicability shall not affect the application of the other provisions of the terms and conditions.
The provision deemed inapplicable will then be replaced by the closest possible provision.
Neither MACHINES-3D SAS, its editors, nor the customer may be held responsible for any non-performance caused by force majeure beyond their control, including but not limited to war, riot, insurrection, interruption of transport, import or export problems, strikes, lock-outs, shortages, fire, earthquakes, storms or floods.These terms and conditions are governed exclusively by Belgian law.In the event of a dispute, the Courts of the judicial district of Brussels shall have sole jurisdiction.
